After the temporary closure last Saturday of our campsite due to the crisis of the coronavirus COVID-19, we would like to dedicate a few words of special thanks to all of you, clients who had to leave our facilities during the past week, as well as to all those with reservations planned and we have had to cancel.
Since 2002, the Bonterra Park campsite has kept its doors open 365 days a year without exception. A large percentage of customers have been loyal repeaters for a long time and are already part of the Bonterra family. Both the families that visit us at Easter and in summer and all the long-stay clients that you spend with us every winter, from many countries in Europe, have made us spend many wonderful moments with you during all this time.
For this reason we want to insist on thanking you for your understanding, collaboration and exemplary attitude in moments as complicated as those we have to live through these days.
As we mentioned in the campsite closing statement, despite being one of the campsites most aware of the prevention and safety against this pandemic, there is no zero risk. There is nothing more important than health, and because of this responsibility towards our clients, our team and our community, we decided to close the establishment, thus complying with the legal recommendations.
Of course, we are aware of the inconvenience and complications that this whole situation has caused to many of you and we deeply regret it.
Over the past few days, we have once again had proof that you, our dear customers, are amazing people. We have cried together when we said goodbye, but at the same time, you have always given us the strength and the conviction that we will overcome this difficult moment. Now we all enter a moment of uncertainty, doubts and fear but we just want all of you and your loved ones to be able to overcome this crisis as soon as possible.
Thank you all for your words and messages so positive and understanding that you have been writing to us during these days. We hope you are all well and that very soon we can welcome you back to our facilities. We will open with more strength and encouragement than ever.
For all of you who have active reservations, we remind you that you can continue to contact us to manage cancellations, date changes or to answer questions. We keep a small team of collaborators on telework to manage your doubts but we ask for a little patience in the response times, due to the restructuring of the company and the number of pending procedures.
You can phone +34 964 300 007, write to email@example.com or contact us on our social networks.
Customer service hours are Monday to Sunday from 10:00 a.m. to 6:00 p.m.